Customer Responsibilities & Site Preparation
Creating an outdoor wellness sanctuary requires thoughtful preparation to ensure a smooth delivery and installation process.
The information below outlines the areas that fall under the customer’s responsibility when purchasing products from Eira Sanctuaries, including site preparation, electrical work, delivery access, and warranty support.
Proper preparation helps ensure that your sauna, cold plunge, hot tub, or outdoor wellness equipment can be delivered and installed safely and efficiently.
If questions arise at any stage, our team is always happy to help guide you through the process.
Electrical Responsibilities
Many wellness products require dedicated electrical connections.
All electrical work must be completed by a licensed electrician and should follow the specifications provided for your particular product.
Please note:
• Electrical installation is not included with product purchases or standard delivery services.
• Customers are responsible for arranging and covering all electrical installation costs.
• Before scheduling an electrician, customers should confirm the required wiring route, breaker size, amperage, and equipment location.
Verifying these details in advance helps ensure a smooth installation process once your product arrives.
Site Preparation & Base Requirements
Before delivery, customers are responsible for preparing a suitable location for their product.
This includes ensuring that the installation surface is:
• level and stable
• structurally capable of supporting the weight of the unit
• appropriate for long-term outdoor use
Customers should also confirm that the delivery pathway provides adequate access, including:
• gates and entryways
• walkways or pathways
• stairs or elevation changes
• sufficient overhead clearance where relevant
In some situations, limited access may require additional assistance or equipment to move the product safely to its final location.
Customers are also responsible for verifying any local building codes, permits, or regulations that may apply to the installation of outdoor wellness equipment in their area.
Thoughtful preparation helps avoid delays and ensures the installation process proceeds smoothly.
Delivery Conditions
Large wellness equipment is typically delivered via freight carrier.
Standard delivery generally includes curbside or driveway delivery, meaning the shipment will be delivered to the nearest accessible point at the property.
Moving the product from the delivery location to the final installation area is the responsibility of the customer.
Depending on the size of the product and the layout of the property, customers may wish to arrange:
• additional assistance or manpower
• moving equipment such as dollies or pallet jacks
• specialized lifting equipment if access is limited
While we coordinate closely with delivery carriers, Eira Sanctuaries cannot control carrier scheduling delays or site access limitations.
If you anticipate any access challenges, we encourage reaching out in advance so we can help you plan accordingly.
Warranty Troubleshooting Cooperation
If a warranty issue arises, our team works closely with both customers and manufacturers to resolve concerns as efficiently as possible.
To help diagnose and address potential issues, customers may be asked to assist with basic troubleshooting steps.
This may include providing:
• photos or short videos of the issue
• error codes or control panel readings
• confirmation from a licensed electrician when electrical components are involved
Providing this information allows our support team and manufacturing partners to identify the issue quickly and determine the appropriate resolution.
Timely cooperation with troubleshooting requests helps ensure that warranty support can be processed as smoothly as possible.
Questions or Support
If you have any questions regarding site preparation, delivery conditions, or installation requirements, our studio is always available to assist.
Our goal is to ensure that your experience with Eira — from planning to installation — is as smooth and enjoyable as the wellness rituals your space is designed to support.