Shipping policy

Shipping Policy

Shipping Destinations

EIRA Outdoor Wellness Sanctuaries currently ships within the United States only.

For deliveries to certain remote locations, additional shipping charges may apply. If you are located in a remote area or have questions regarding delivery, please contact us before placing your order at hello@eirasanctuaries.com.

Order Fulfillment

Many of our products are carefully curated and shipped directly from our trusted suppliers, manufacturers, and merchant partners. Certain items may also ship directly from EIRA.

Because our products originate from multiple locations, items within the same order may arrive in separate shipments and at different times depending on manufacturer location and availability.

Product Availability

All products displayed on our website are generally in stock unless otherwise stated.

Certain items may be custom-made, made-to-order, or temporarily backordered. When applicable, this information will be clearly noted on the product page.

Estimated Shipping Times

Shipping times vary depending on the product and manufacturer.

Typical delivery timeframes include:

  • Accessories and smaller items: approximately 3–7 business days

  • Larger wellness products, including saunas and outdoor furnishings: approximately 4–8 weeks

  • Custom and made-to-order items: approximately 8–12 weeks

Please note that these delivery windows are estimates only and are not guaranteed.

Shipping Rates

Shipping methods and pricing vary by product and may include:

  • Flat-rate shipping

  • Shipping calculated at checkout

  • White-glove delivery services for select products

Any special delivery requirements will be noted on the individual product page.

Delivery Requirements

Certain large or high-value items may require:

  • A scheduled freight appointment

  • Signature upon delivery

  • Preparation of appropriate equipment for unloading or installation

Customers are responsible for:

  • Freight appointment scheduling when applicable

  • Local permits and approvals

  • Assembly and installation unless otherwise stated

  • Preparing the site and equipment necessary for delivery and installation

Important information specific to each product can be found within the Shipping tab on the product page.

If you have any questions before placing your order, please contact us at hello@eirasanctuaries.com.

Inspecting Your Delivery

Please inspect your shipment immediately upon delivery.

If your order arrives damaged:

  1. Keep all original packaging and shipping materials.

  2. Do not discard the box or packaging.

  3. Photograph the damage and the packaging.

  4. Notify EIRA within 48 hours of delivery by emailing hello@eirasanctuaries.com.

Failure to report damage within 48 hours may affect our ability to process a claim with the carrier or manufacturer.

Shipping Delays

While we strive to provide accurate delivery estimates, unforeseen circumstances may occasionally cause delays.

EIRA is not responsible for delays caused by:

  • Freight carriers

  • Weather conditions

  • Natural disasters

  • Port congestion

  • Manufacturer delays

  • Customs delays

  • Events beyond our reasonable control

Delivery dates are estimates only and are not guaranteed.

Order Cancellations

Orders may be cancelled within 24 hours of purchase by contacting hello@eirasanctuaries.com.

After 24 hours, orders may already be in processing or production and may no longer be eligible for cancellation.

Custom, made-to-order, and personalized items cannot be cancelled once an order has been placed.

Questions

We are committed to creating a thoughtful and seamless experience from purchase to delivery.

For shipping questions or special delivery arrangements, please contact:

EIRA Outdoor Wellness Sanctuaries
Email: hello@eirasanctuaries.com
Website: www.eirasanctuaries.com